In a discussion led by Aneesh Chopra (former US CTO and President of CareJourney), executives from leading health systems and health technology organizations examined the gaps between consent to share protected health information (PHI) and the complex workflows that hinder interoperability and how companies do so as Docusign addresses you. Additionally, the ideal for these roles was juxtaposed with an exciting snapshot of the reality that providers struggle with, particularly in the areas of substance use disorders and mental health care.
Webinar panelists include:
- Michael “MJ” Jackson, VP and Global Head of Industries, Docusign
- Angie Bass, Chief Strategy Officer, Velatura
- Natalie Spivak, Chief Information Officer, Southwest Michigan Behavioral Health
- Joseph Wager, technology project manager, Mid-State Health Network
For example, Form 5515 in Michigan records patient consent to the sharing of behavioral health information between physicians and other providers. But as Spivak explained, coordinating care is still often a challenge as her organization tries to effectively treat a population that is disproportionately battling many complex problems at once, including substance use disorders, homelessness, income instability, recidivism and more. Therefore, the current reality of obtaining and managing consent to implement patient-centered care in a compliant manner is a time-consuming process.
Docusign and Velatura, the commercial arm of the Michigan Health Information Network (MiHIN), are closing these healthcare data consent gaps in a pilot program to reduce the burden of electronic consent management.
Bass noted that a repository allows the provider to store the electronic consent, a copy that can now be sent to the patient who signed it, which is easier than having the provider print out a copy or send it electronically as an attachment must. This represents automation that does not exist today.
Docusign has developed a much more automated and scalable approach to collecting a consent form with an active consumer-facing curation relationship. The idea is to transform a potentially labor-intensive process into a seamless digital authorization model. Docusign takes a multi-tiered approach to rolling out the program.
Jackson provided an overview of how Docusign’s new Intelligent Agreement Management platform streamlines the eConsent and ID verification process.
Before the digital signature is obtained, Jackson says the process of importing data from back-end systems can be automated, reducing the amount of manual entry that can often lead to errors.
“We can also add a step that requires identity verification. If you are working with a highly sensitive workload or records such as PHI, we may require the individual to validate their government ID by holding it up to their smartphone before asking the recipient to sign. The platform checks for the presence of embedded watermarks as well as the issuance and expiration dates and compares them with the issuing company’s database to ensure that these aspects are valid. Your image on the government ID is then assessed and compared to your live image when you point the camera at yourself to ensure that you and the image shown on your government ID match individually. This all happens before the electronic signature is captured; and then AI can be used to subsequently present insights from the archive of signed agreements.”
“We can take care of securely forwarding the signed consent form to all named providers. We can also ensure that the process can be easily changed further down the line if another recipient is added at a later date. That’s why we’re exponentially improving the way many of our existing customers will use Docusign.”
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