Chinese tech giant Tencent Holdings last week blamed “irregularities” in access to its customers’ cloud service hub for the collapse, seeking to allay user concerns amid increased competition and rising demand in the domestic market.
In a detailed analysis published on Sunday, Tencent cited “irregularities in the cloud application programming interface (API)” as the reason for disruptions in cloud computing services that affected at least 1,957 customers for around 87 minutes on April 8.
That day, some users turned to social media platforms such as Weibo to report glitches in text recognition, verification codes and other functions. Tencent’s cloud division apologized on Weibo at the time and posted updates on its efforts to resolve the issues.
Bugs in the API caused outages in the cloud clients’ control hub, where users make purchases and changes to their services and resources. However, they did not impact cloud services that were already running, Tencent said in the latest technical review of the incident. It also promised to implement improvements in its management.
Tencent’s lengthy statement came as China’s tech giants face a changing landscape for cloud computing services, with competition among major providers intensifying and demand driven by artificial intelligence (AI) applications. increases.
According to a report from Canalys last month, China’s cloud services market grew 16 percent in 2023, compared to 10 percent growth in 2022. Growth in cloud infrastructure spending is expected to accelerate this year accelerated to 18 percent, driven by the rise of generative AI and sharp price cuts by Chinese service providers.
Alibaba Group Holding’s cloud unit, which owns the South China Morning Post, led the mainland Chinese market in the fourth quarter of 2023 with a 39 percent share, followed by Huawei Technologies with 19 percent and Tencent with 16 percent, according to data from Canalys show showed.
Since last year, China’s cloud giants have lowered their offering prices in the face of fierce competition. Alibaba, which also experienced disruptions to its cloud services in 2023, and Tencent both offered discounts of up to 50 percent last May.
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