Technology is at its best when it combines the forces of diverse companies and big minds, especially when tech giants like Google LLC lend their technical skills to smaller companies to help them drive innovation.
With the Accenture Google Business Group, Accenture helps its clients reinvent their businesses using Google technology. Many high-profile clients, such as Best Buy Co. Inc., are already using its services to drive the transformation of their businesses.
“Everyone is talking about chatbots; Instead, think of a digital concierge capable of supporting all of us, as well as its customer service representatives, to handle product inquiries, questions and service,” said Scott Alfieri (pictured), global head of the Accenture Google Group of Companies at Accenture PLC.
Alfieri spoke with theCUBE Research analysts Rebecca Knight and Rob Strechay at Google Cloud Next 2024 during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed how Accenture is driving business reinvention, how Accenture works with Google, and the power of customer proximity. (*Disclosure below.)
Drive business reinvention with intellectual curiosity
Accenture continues to make major investments in its ecosystem partners, as well as Google and Google Cloud. The innovation-focused company recently announced a billion-dollar investment in Accenture LearnVantage.
“Accenture LearnVantage’s charter is essentially to advance all methodologies, content and training to fundamentally reskill the next generation of all our clients’ employees,” Alfieri said. “Now this $1 billion investment is in addition to the $3 billion we made last year holistically in data and AI. So we’re putting money into the significant growth we’re seeing here.”
When asked what drives business reinvention at Accenture, Alfieri said the first key motivator is intellectual curiosity. Without intellectual curiosity and technical skills, navigating the business world is almost impossible.
“The second is our investments in our people throughout their careers in certification and training that make them relevant to the market so we can deliver bold results to our customers,” Alfieri added. “And what are these results? Everything from reinvention that drives new business growth, to operational efficiencies, to entirely new technical landscapes that then drive business reinvention.”
Here’s the full video interview, part of SiliconANGLE and theCUBE Research’s coverage of Google Cloud Next 2024:
(*Disclosure: Accenture PLC sponsored this segment of theCUBE. Neither Accenture nor other sponsors have editorial control over the content of theCUBE or SiliconANGLE.)