A long time hertz President’s Circle customer was hit with an unexpected fee of $277.39 after return Tesla Model 3 that he rented during a weekend The angel. The renter was Joshua Lee, who selected the “skip gas and save time” option when making his reservation so he wouldn’t have to worry about additional gas fees hertz gave him a gasoline-powered car.
hertzIn his infinite wisdom, he admitted no fault when Lee made a utility billing inquiry. Actually, hertz informed him that a price adjustment or refund was not possible because the service had been provided and the contract had been concluded. I just want to take a moment to praise Lee for his patience and grace because if this had happened to me I would have lost my mind.
Accordingly The drive reportingLee’s final receipt reflected the fact that he had returned the rented Model 3 to hertz whereby the battery has exactly the charge level with which he picked it up. Hertz has a policy that allows electric vehicle renters to return their car at any charge level hertz load it up for $35 (or $25 for certain Rewards members) or they can return it for free with the same load they picked it up with. None of this justifies Hertz’s guilt in charging a valued customer $277. Even if Lee rented a gas car, returned it empty and hertz They charged $7 per gallon to fill up their cars; $277 worth of gas would be almost 40 gallons – no car has a tank that big. The ride reports,
Let’s recap: Hertz not only admitted that Lee was charged a fee for refueling an electric car, which is not possible, but also defended this claim on the grounds that the agreed upon “service was provided.” How? Where did the fuel go? And you have to ask yourself, even though it shouldn’t matter: If we were talking about a gasoline-powered car, what make and model costs $277 for a full tank of gas? That’s more than 46 gallons at top prices in LA, minus the markup Hertz would charge, of course.
Lee told The Drive that the rest of his communication with Hertz was over the phone; At the time of writing, his issue has not been resolved and Hertz is still refusing to refund the $277. (The Drive has reached out to Hertz for comment and will update this story with anything we learn.) Lee disputes the charge to his credit card company, but with Hertz standing firm, he doubts the approach will be successful.
To achieve President’s Circle status with Hertz, customers must use 20 or more rentals in a 12-month period or spend at least $4,000 during the same period. Lee has President’s Circle status hertzso he’s clearly a long-time guy hertz Fan, but he told it The ride This was his last rental with Hertz. This lawsuit may not seem like the end of the world, but the way Hertz handled Lee’s billing request is completely unacceptable. With headlines flooded with reports of companies laying off employees to save money while CEOs earn higher salaries than ever before, this is an extraordinarily bad picture.