Chery Malaysia has issued a precautionary safety recall for 600 units of the Omoda 5 due to a possible axle problem. This came following a viral social media post in which the rear axle of a customer’s Omoda 5 appeared to have detached from the vehicle while driving.
According to the company, the parts of the affected vehicles will be completely replaced and not repaired. The work takes about two hours and is free of charge for the owners. Affected owners will be contacted directly shortly to hand in their cars.
It added that it had identified a batch of affected parts, but even within that batch not all units had problems. Nevertheless, all 600 affected units will undergo a precautionary safety check.
The company assured its customers that the affected cars remained roadworthy and claimed that the viral incident was an isolated incident. Unaffected customers outside the 600 units can still contact Chery Malaysia’s Careline on +603 2771 7070 to have their cars checked and full reports of the checks will be provided.
Statement from Chery Malaysia:
Omoda 5 issue identified, precautionary measures taken for potentially affected vehicles
Chery Auto Malaysia is committed to providing safe and reliable transportation solutions and we are committed to ensuring that all our vehicles meet the highest safety standards.
The customer-reported issue recently highlighted on Facebook was determined to be an isolated incident. We immediately resolved this issue by replacing the rear axle support component and conducting extensive quality control testing on the affected vehicle. We can confirm that the matter has been successfully resolved.
Chery Auto Malaysia takes this matter seriously as the safety of our customers is our top priority. To ensure we provide complete transparency and accountability, we contacted the parts supplier and conducted an in-depth analysis. We can now confirm that 600 vehicles may be affected by the facility upgrade.
As a precautionary measure, Chery Auto Malaysia will request customers of the affected Vehicle Identification Numbers (VIN) for a detailed inspection to resolve any technical component issues.
We would like to reassure our customers that no other vehicles are affected. Chery Auto Malaysia remains focused on ensuring the safety and peace of mind of our customers. To accommodate this precaution, a website will be created where all OMODA 5 customers can confirm that their vehicles are not affected.
The satisfaction of our customers is our highest priority. Chery Auto Malaysia is committed to ensuring we produce the best vehicles and provide the best service to our customers.
If you have any questions, please contact Chery Malaysia Customer Careline at +603-2771 7070.
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