Home Care Physicians Are Shedding Their Skepticism About the Technology - Latest Global News

Home Care Physicians Are Shedding Their Skepticism About the Technology

At a time when home healthcare providers are already facing numerous challenges, leveraging the right technology tools can improve service delivery while improving interactions between physicians and patients.

Before the pandemic, physicians may have been skeptical about integrating technology into care models. Stacey Brown, a registered nurse and independent consultant, says this has changed largely due to necessity.

“It feels like patients and physicians today have really embraced technology across the board,” she said during a panel discussion at the Home Health Care News Virtual Staffing Summit earlier this month. “We see that now [technology] can improve care in a very targeted way, as opposed to what we initially thought were impersonal details.”

Brown noted that providers have leveraged technology tools such as remote patient monitoring (RPM), virtual visits and more. All of these different solutions have helped doctors gain more insight into patient situations.

“We know a lot more about the patients now,” Brown said. “In the past, home visits were short, longer visits. … Today we can gain insight into how the patient is feeling and their actual health status in a much more granular view, as we receive data from multiple types of apps, from RPM platforms and connected devices in the home. It not only contributes to service delivery, but also to our understanding.”

Kelli Carner – vice president of customer solutions and digital strategy at Ecouton – believes patient and family trust in providers has increased. This is due to the technology’s ability to help physicians implement an additional level of care.

“I think the use of technology has created a much broader feeling of, ‘I’m taken care of no matter what ends up happening,'” Carner said during the discussion.

Companies like CareXM – a triage technology platform – have solidified their name in the home care space by offering solutions to help providers manage their workload.

Sindy Von Bank, CareXM’s U.S. director of RPM and telehealth technologies, has seen increased capacity among customers using virtual visits.

“[It’s] “Care capacity will be nearly doubled, allowing home health care to accept more referrals to increase the patient population without the need to increase staffing,” she said during the discussion. “We all know there is a nursing shortage. Everyone is struggling to get enough nurses. We can really use technology and virtual visits to take a look at the patient, provide them with earlier intervention and more intensive care through proactive outreach with virtual visits before the nurse gets home.”

Additionally, real-time data analysis can positively impact operational efficiency and timeliness of patient care.

“When you think about patient care and timeliness, I think the biggest benefit you get from RPM in home care, for example, is the insight into the patient’s life and well-being when they are away from their home , or “see a provider,” Brown said.

Brown noted that the data collected here allowed providers to offer proactive care that could potentially prevent hospitalizations.

She believes things like EHRs, RPM platforms and virtual visits are the most effective solutions when it comes to reducing the administrative burden of home care.

Ultimately, technology solutions can ensure that care resources are used appropriately.

“We have seen significant cost savings by using different people for different tasks, and that can only be achieved through technology,” Bank said.

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