More than 2 million Indian accounts banned by WhatsApp in December 2021: report


More than 2 million Indian accounts were banned by WhatsApp, while 528 complaint reports were received by the messaging platform in December 2021, according to its compliance report.

In its latest report, WhatsApp said that 20.79,000 Indian accounts were banned on WhatsApp during the said period.



An Indian account is identified by a phone number +91, it added.

Earlier, the Meta-owned company had indicated that more than 95 percent of bans were related to the unauthorized use of automated or bulk messaging (spam).

More than 1.75 million Indian accounts were banned by WhatsApp, while 602 complaint reports were received by the messaging platform in November.

WhatsApp, in its latest report, said it received 528 user reports on account support (149), ban appeal (303), other support (29), product support (34) and security (13) in December 2021.

During this period, 24 accounts were cumulatively “acted” under the category of appeal for prohibition (23) and other support (1) based on the reports received.

WhatsApp stated that “Accounts Actioned” indicates reports where the repair action was taken based on the report.

Taking action indicates that an account has been banned or that a previously banned account has been restored as a result of the complaint.

Also, reports can be checked but not listed as ‘Actioned’ for many reasons, including the user who needs assistance to access their account or to use some features, user requested restoration of a banned account and it request is denied, or if the reported account does not violate the laws of India or WhatsApp’s Terms of Service.

The new IT rules – which went into effect in May last year – require large digital platforms (with more than 5 million users) to publish monthly compliance reports, stating the details of complaints received and action taken.

Earlier, WhatsApp had claimed that it is an end-to-end encrypted platform, it has no visibility in the content of any messages.

In addition to account behavioral signals, it relies on available unencrypted information, including user reports, profile photos, group photos and descriptions, as well as advanced AI tools and resources to detect and prevent abuse on its platform, it said.

(Only the headline and image of this report may have been re-edited by Business Standard staff; the rest of the content will be automatically generated from a syndicated feed.)

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